The Particular gamer coming from Brazilian provides required a drawback fewer than 2 weeks earlier to posting this particular complaint. Typically The player through Ireland required a withdrawal much less than two days prior to submitting this complaint. The Particular gamer later confirmed of which the withdrawal was highly processed efficiently, as a result all of us marked this complaint as fixed. The participant from Australia experienced approved typically the confirmation process, but had trouble with the withdrawal request at Platincasino. He Or She got published all necessary files, yet the particular online casino continuing in order to postpone the €2,800 payout.
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- Typically The participant coming from Germany confronted problems along with a cancelled drawback regarding €400 coming from Platincasino, where €160 had likewise recently been deleted coming from the girl accounts.
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The Particular participant through Germany experienced asked for a withdrawal earlier in buy to posting this specific complaint. The Particular gamer experienced repeated cancellations of their withdrawal demands in add-on to troubles within conversation with the particular online casino regarding record confirmation. Right After submitting the particular required files and requesting a payout by way of Dogecoin, the participant lastly obtained typically the money.
Despite a request with respect to a Skype call, typically the online casino did not stick to up, and these people experienced requested for a 3-month financial institution assertion regarding verification. Following communication along with the Complaints Team, the player proved that he or she obtained the earnings, in addition to the problem got recently been successfully fixed. The Particular Complaints Staff designated typically the complaint as ‘solved’ inside their system.
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Typically The Problems Team noticeable the circumstance as fixed in addition to valued typically the player’s assistance. The participant provides recently been waiting around with respect to their own €5000 disengagement through Platincasino. In Spite Of numerous tries to be able to resolve typically the problem, including offering 2 financial institution assertions demonstrating non-receipt, the particular casino insists the payout was processed. The player claims these people possess contacted support many occasions nevertheless acquired little help. Typically The casino argues that will typically the lender might not possess arranged the particular quantity and demands additional resistant regarding conversation along with the bank.
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Since this was carried out inside complying along with the particular Common T&Cs, we all were pressured to reject this complaint. The Particular complaint has been declined as we performed not really receive virtually any response through typically the gamer regarding our own text messages in inclusion to queries. The Particular participant from Australia experienced the bank account obstructed credited to end upward being capable to applying a payment technique that belong to be capable to a 3 rd gathering. The on line casino granted typically the gamer to create a one-time downpayment through the buddy’s accounts. Nevertheless, the particular gamer admitted he made all the particular debris by indicates of their sibling.
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